Respect
Care
Let’s Book Your Clean
Am I committing right now?
Not at all. Submitting this form is simply a way for us to learn more about your space and your needs. It does not confirm a booking or require any payment.
Once we receive your request, we’ll review the details and follow up with a personalized quote and availability. From there, you can decide what feels right for you — with no pressure.
Here’s what you can expect after submitting your request
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This process is meant to feel easy and reassuring, with no pressure at any step
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Every step is designed with clarity and care, so nothing feels rushed or uncertain
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Here’s what you can expect after submitting your request · This process is meant to feel easy and reassuring, with no pressure at any step · Every step is designed with clarity and care, so nothing feels rushed or uncertain ·
What happens next?
Policies & Helpful Information
At Ethereal Care, we believe clear expectations help create a calm and respectful experience for everyone. These policies are here to support thoughtful care, open communication, and a smooth process from start to finish.
Booking & Confirmation
Submitting a booking request does not confirm a service. Once we receive your request, we’ll review the details and follow up with a personalized quote and availability. A service is confirmed only after the details are agreed upon and a booking deposit is received.
Payment & Booking Deposit
To reserve your service date and time, a booking deposit is required. This deposit helps us hold space specifically for your visit and is applied toward your total service cost.
The remaining balance is due after services are completed, unless otherwise discussed in advance. Accepted payment methods will be shared during booking confirmation.
Booking deposits are non-refundable for cancellations made within 24 hours of the scheduled service.
Cancellations & Rescheduling
We understand that plans can change. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations or same-day changes may result in the loss of the booking deposit, as time has been reserved specifically for your service.
Access to Your Home
Please ensure we have clear access to your home at the scheduled time. If entry instructions change, let us know in advance so we can plan accordingly. Delays caused by access issues may affect service time or availability.
Pets
We’re happy to work in homes with pets. For everyone’s safety and comfort, please let us know about pets ahead of time and ensure they are secured or comfortable during the visit.
Service Scope & Home Condition
Standard Cleaning is intended for homes that are already well-maintained. Homes requiring heavier buildup removal, extensive detailing, or specialty cleaning may be better suited for a Deep Cleaning, Move-In / Move-Out service, or a custom quote.
If the condition of the home differs significantly from what was shared in the booking request, we’ll discuss next steps before proceeding.
Add-On Services
Add-on services are preferred to be requested in advance and are subject to availability. However, we know life happens and we are happy to see if we can make any accommodations.These services are intended for light to moderate buildup and may require additional time or pricing adjustments depending on the condition of the space.
Supplies & Preferences
We bring our own cleaning supplies and equipment unless otherwise discussed. If you have sensitivities, preferences, or would like us to use specific products, please let us know ahead of time so we can accommodate when possible.
Quality & Feedback
Your experience matters to us. If something doesn’t feel quite right after your service, please reach out within 24 hours, and we’ll do our best to address your concerns with care and attention.
Respect & Safety
We ask for a respectful and safe working environment. Ethereal Care reserves the right to decline or discontinue service if conditions are unsafe or fall outside our service scope.
Questions or Concerns
If you ever have questions about our services or policies, we’re always happy to help. Clear communication allows us to provide the most thoughtful care possible.
WHAT SETS US APART
At Ethereal Care, we believe cleaning should feel supportive, calm, and easy. We understand that inviting someone into your home is personal, and our goal is to make that experience feel comfortable and reassuring from start to finish.
Alongside thoughtful, detail-focused care, we use modern technology to help clients feel informed and at ease. Through our app, you can receive updates and follow along with your cleaner’s progress during the visit. This added transparency helps remove uncertainty and allows you to go about your day with peace of mind.
We place a strong emphasis on kindness, communication, and consistency. Our team is trained not only to clean well, but to care for each space with respect and intention. From clear pricing to gentle follow-ups, every part of our service is designed to help you feel supported.
Ethereal Care is more than a cleaning service — it’s a thoughtful approach to caring for your home.